Proactive network management capabilities to quickly alert us to a network problem and resolve it before anyone notices.

For customers with maximum uptime requirements, Enroute’s 24x7 monitoring and management service will automatically send a text message to the engineers if one of the systems is reported inactive.

This service can also offer bandwidth monitoring for customers to view real-time circuit utilization with histories to show trends at each site over the period of a day, week, month or year. In addition, customer configurations are automatically monitored once a week to maintain accurate and current configuration data.

Enroute offers three IT Outsourcing Program options for Network Infrastructure and Unified Communications: Ensure, Ensure PLUS and Ensure PRO.

The three programs provide complementary levels of monitoring, alerting, response, optimization and advanced support features.

Program Features	Ensure	Ensure PLUS	Ensure PRO
Bugs/Fixes, OS/IOS Resolution Upgrades
Trouble Management
Reactive Troubleshooting
IOS, CUE (UC) Configuration Backup
Server Based (UC/WAAS) Config Backups
Basic Configuration Assistance
Data/Voice Circuit Troubleshooting
IOS/OS Software Availability (no install)
Hardware Failure Replacement
Manage System Licenses/Subscripts
Preferred Response
MACS (Moves, adds or changes)
OS/IOS Feature/Function Upgrades
On-Site As-needed Support*
New Application Tayoring (WAAS)
Performance Optimization
Priority Response
Monitor/Response for resources/outages
Graphic Resource Utilization and History

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